MPP is a quality assured company to ISO 9001.

The system is currently being reviewed to take cognisance of the aims of ISO 9000 and 14001 whilst embracing the philosophies of The European Foundation of Quality Management (EFQM).

MPP seeks to develop close working relationships with all clients, and shall endeavour to provide a consistently high standard of care for employees, the representatives of customers, clients and associated companies.

  • MPP does not discriminate on grounds of race, religion, ethnic origin, sex, sexuality, marital status, age, disability or class.
  • MPP will not condone aggressive or threatening behaviour from any of its staff toward a representative of any other organisation or member of the public, nor does it expect employees to tolerate similar behaviour directed towards them.
  • A copy of our Equal Opportunities Policy can be made available on request

One of the fundamental concepts of the EFQM system for developing business excellence is “Customer Focus” therefore the development of close and successful working relationships with each and every customer is paramount. 

The criteria for success of the model can be summarised, as follows:

“Customer satisfaction, people satisfaction and impact on society are achieved through leadership driving policy and strategy, people management, resources and processes ultimately leading to excellence in business results”
To achieve our aims MPP regularly seeks observations on perceived failings on our part, in de-briefing meetings and logs all customer complaints for review and action by the partners to improve performance.
Where appropriate, formal complaint procedures are included in a projects organisation strategy and/or delivery plan. MPP processes ensure compliance with BS 8600.

MPP Partners and Staff ensure that they are up to date with developments in the Construction Industry through structured training and by attendance at external courses.

MPP are members of and subscribe to:

C.P.D. Forum

 The achievement of quality is the responsibility of every employee.

The MPP quality management system (QMS) will establish procedures to ensure that, where possible, Best Practice is adopted.
The aim of the QMS is to increase the probability that the desired level of quality is achieved and alert all employees of possible shortcomings. The QMS will provide systematic and objective verification of standards and by self-assessment seek to continually improve performance.

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