As part of its commitment to excellence, MPP continues to follow the fundamental concepts of the EFQM excellence, the EFQM Model is a non-prescriptive framework that recognises there are many approaches to achieving sustainable excellence.
Within this non-prescriptive approach there are some Fundamental Concepts which underpin the EFQM Model.
Excellence is achieving results that delight all the organisation's stakeholders.
Excellence is creating sustainable customer value
Leadership & Constancy of Purpose:
Excellence is visionary and inspirational leadership, coupled with constancy of purpose
Management by Processes & Facts:
Excellence is managing the organisation through a set of interdependent and interrelated systems, processes and facts.
People Development & Involvement:
Excellence is maximising the contribution of employees through their development and involvement.
Continuous Learning, Innovation & Improvement:
Excellence is challenging the status quo and effecting change by using learning to create innovation and improvement opportunities.
Excellence is developing and maintaining value-adding partnerships.
Corporate Social Responsibility:
Excellence is exceeding the minimum regulatory framework in which the organisation operates and to strive to understand and respond to the expectations of their stakeholders in society.